Return & Refund Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, you have the right to return your item under the conditions below.
Returns
• You may return products within 14 days from the date you receive your order.
• Items must be unused, unworn, unwashed, and in their original condition and packaging.
• Products showing signs of use, damage, or alteration will not be accepted.
Refunds
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 7–14 working days, depending on your bank or payment provider.
• Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Return Shipping
• Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Exchanges
• If you wish to exchange an item (e.g. different size), please contact us first to confirm availability.
Non-Returnable Items
• Customised or personalised products
• Items purchased during clearance or marked as non-returnable (if applicable)
How to Request a Return
To initiate a return, please contact us within 14 days of receiving your order, providing:
• Order number
• Reason for return
We will provide you with return instructions.
